Cataract Oars Warranty Policy
Oar Shaft, Blade and Paddle Warranty
We warrant for one year from date of purchase and only to the original buyer that our shafts, blades, and paddles are free from defects in material and workmanship. We do not warranty products against normal wear and tear (such as any attempt to remove the handle from the oar shafts, shortening oars, drilling holes in oars, etc.). This one-year warranty does not cover damage caused by unauthorized modifications or alterations, improper use, improper maintenance, misuse, abuse, accident, negligence, or if the product is used for a purpose for which it was not designed. The warranty is not extended to Cataract Oars products used for rentals and/or as shop demos.
If buyer discovers a defect, we encourage the buyer to return the product to the place of purchase. If this is not possible, please follow the guidelines listed below.
The warranty period begins from the date of sale to the customer if documentation is provided or from the date the item leaves our facility. Prior to returning an item under warranty, customers will need to provide proof of purchase (dated receipt) and a return authorization number (RA#) from our Quality Control department. Contact [email protected] to obtain an RA# or call us at (801) 467-1204 ext. 312. Our hours of operation are Monday through Friday, 8-5. MST. Items returned without an authorization number will not be accepted.
All warranty returns must be accompanied by an RA#, sales receipt and a note explaining the circumstances of the warranty claim. Shipping charges to return items for warranty inspection are the responsibility of the buyer. Valid warranty claims are limited to item repair or a one-time replacement of the same or similar item, at our discretion. Cataract Oars will pay UPS ground charges to return the repaired or new items to the customer for valid warranty returns.
To begin the process:
- Contact Quality Control at [email protected] or (801) 467-1204 ext. 312 to receive an RA#.
- Return item to us with your RA# written on the outside of the packaging.
RA# __ – ____
2575 S 3270 W
West Valley City, UT 84119
The customer is responsible for the item until Cataract Oars has signed for delivery. We cannot be responsible for items lost in transit.
Quality Control Inspection
Upon arrival to our facility, our Quality Control team will inspect the item free of charge. If the Quality Control team deems the item to be a manufacturer defect, at its sole discretion, the product will either be repaired, or a one-time replacement will be issued.
Non Warranty Issues
For products past their warranty, or outside of the warranty parameters, Cataract Oars offers courtesy replacement prices for damaged items. Contact a representative today at [email protected].
Oar shipping problems?
Shipping complications are handled separately, outside the scope of our warranty and return policy. If any Cataract Oars product is missing from a shipment or is damaged en route, contact us at 801-467-1204 or at [email protected].